# Privacy Policy

**Last Updated: August 27, 2026**

Nevelo Studio LLC ("Nevelo Studio," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we collect and use it, how information may be disclosed or transferred, how we protect it, and the choices available to you regarding your information.

## 1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

* Name

* Email address

* Phone number

* Mailing, billing, business, or event address

* Event dates, locations, and event details

* Business and project information

* Information submitted through contact, inquiry, consultation, booking, or other website forms

* Information provided during consultations, bookings, projects, or other communications with us

* Payment and transaction-related information

* Communications you send to us by email, telephone, SMS/text message, website forms, or other means

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring pages, and information about how you interact with our website.

## 2. How We Collect Information

We may collect information when you:

* Visit or interact with our website

* Submit a contact, inquiry, consultation, or booking form

* Request information about our services

* Schedule a consultation, appointment, session, or event

* Enter into a service agreement with Nevelo Studio

* Make a payment or purchase

* Communicate with us by phone, email, SMS/text message, or another communication method

* Voluntarily opt in to receive SMS communications

* Otherwise voluntarily provide information to us

## 3. How We Use Your Information

We may use your information to:

* Respond to inquiries and provide customer support

* Provide information about our photography, videography, content creation, creative production, event, commercial, and related services

* Prepare estimates, proposals, contracts, and service recommendations

* Schedule and confirm consultations, appointments, sessions, productions, and events

* Manage bookings, contracts, invoices, payments, projects, and client relationships

* Communicate information related to services you have requested or purchased

* Deliver photographs, videos, galleries, digital files, and other contracted services

* Maintain and improve our website, services, operations, and customer experience

* Maintain appropriate business, accounting, and transaction records

* Comply with applicable legal, regulatory, tax, accounting, and contractual requirements

* Protect Nevelo Studio, our clients, our website, and our services against fraud, misuse, unauthorized access, or security threats

## 4. SMS/Text Messaging

If you voluntarily opt in to receive SMS/text messages from Nevelo Studio, we may send you informational, conversational, and account-related messages concerning your inquiry or relationship with us.

To opt out of SMS messages, reply STOP to any message.

For help, reply HELP or contact us at info@nevelostudio.com or (323) 633-4568.

Messages may include:

* Responses to customer inquiries

* Consultation and appointment information

* Scheduling and confirmation messages

* Booking information and updates

* Payment or account notifications

* Project and service-related communications

* Customer-support communications

SMS consent is voluntary and is not a condition of purchasing goods or services from Nevelo Studio.

**Message frequency varies. Message and data rates may apply.**

For assistance, text **HELP**.

To stop receiving SMS messages, text **STOP** to cancel.

After you text STOP, you may receive a final confirmation message acknowledging your opt-out request. You will no longer receive messages from the applicable SMS program unless you subsequently opt in again.

## 5. Mobile Information and SMS Consent

If you have questions about this Privacy Policy or our SMS program, contact Nevelo Studio at info@nevelostudio.com or (323) 633-4568.

**Mobile phone numbers, SMS opt-in information, and SMS consent are not sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.**

**Mobile opt-in and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.**

Any information-sharing provisions elsewhere in this Privacy Policy exclude mobile opt-in information and SMS consent where sharing would be for marketing or promotional purposes.

## 6. Disclosure and Transfer of Personal Information

Nevelo Studio does not transfer consumer personal data to external organizations, except where strictly necessary for SMS service delivery or other services requested by the consumer. When a transfer is necessary, personal data is provided only to contracted service providers acting on our behalf and not for their own use. These providers are contractually restricted from using consumer personal data for purposes other than providing services to Nevelo Studio.

Mobile phone numbers, SMS opt-in information, and SMS consent are never sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

We do not sell personal information.

**We do not transfer consumer personal data to external organizations except as strictly necessary to provide our services, operate our business on behalf of our customers, comply with applicable legal obligations, or protect our rights and security. Personal information transferred to a service provider is provided only for the purpose of performing services on our behalf and never for that organization's own independent use.**

We may use service providers that assist us with legitimate business functions such as:

* Payment processing

* Client relationship and booking management

* Website hosting and administration

* Email and business communications

* Business telephone and messaging services

* Cloud storage

* Photo and video gallery delivery

* Accounting and business administration

* Other technology or operational services necessary to provide our services

Service providers may receive personal information only when reasonably necessary to perform services on our behalf. They are not authorized by us to use that information for their own independent marketing or promotional purposes.

**We maintain internal access controls, contractual restrictions, and reasonable administrative, technical, and organizational security safeguards designed to prevent unauthorized sharing, access, disclosure, or use of consumer data.**

We may also disclose information when reasonably necessary to comply with applicable law, regulation, court order, legal process, or governmental request; enforce our agreements; investigate fraud or security concerns; or protect the rights, property, or safety of Nevelo Studio, our clients, or others.

For clarity, **mobile phone numbers, SMS opt-in information, and SMS consent are not shared or transferred to third parties or affiliates for marketing or promotional purposes.**

## 7. Payment Information

Payments may be processed through third-party payment processors, financial institutions, or client-management platforms.

When a third-party payment processor handles a transaction, Nevelo Studio may not directly receive or store complete payment-card information.

Payment providers process information according to their applicable privacy and security practices.

## 8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve website performance, and measure the effectiveness of our website and services.

Your browser may allow you to limit or disable cookies. Some website functionality may not operate correctly if certain cookies are disabled.

## 9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

These measures may include internal access controls, security safeguards, and contractual restrictions applicable to service providers that process information on our behalf.

However, no internet transmission, electronic storage system, or method of electronic communication can be guaranteed to be completely secure.

## 10. Data Retention

We retain personal information for as long as reasonably necessary to:

* Provide requested or contracted services

* Maintain client and business records

* Maintain transaction and accounting records

* Comply with legal, regulatory, tax, or contractual obligations

* Resolve disputes

* Protect our legal rights

* Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

## 11. Your Choices

You may contact us to request that we update or correct personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may stop receiving SMS communications at any time by texting **STOP**.

For assistance regarding SMS communications, text **HELP** or contact us using the information below.

If you receive marketing email communications from us, you may unsubscribe using the unsubscribe instructions provided in those communications.

## 12. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization from a parent or legal guardian.

Our photography and videography services may involve photographing or filming minors as part of weddings, quinceañeras, family events, commercial productions, or other contracted services. Such services are arranged through the applicable client, parent, guardian, organization, or other authorized party as appropriate.

## 13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When we update this policy, we will revise the **"Last Updated"** date at the top of this page.

Material changes may also be communicated through our website or other appropriate means.

## 14. Contact Us

Contact Us

If you have questions about this Privacy Policy or our SMS program, please contact Nevelo Studio LLC at:

Email: info@nevelostudio.com

Phone: (323) 633-4568

You may also text HELP to our business phone number for assistance with the SMS program. Text STOP to cancel SMS messages.